Resume

Professional Experience

Product Designer May 2021–Present

Payhawk
Sofia, Bulgaria

Working on growing and polishing the feature portfolio of one of the fastest-growing Fintechs in Europe.

Senior Principal UX Designer February 2017–May 2021

Progress Software
Sofia, Bulgaria

Mainly focused on NativeChat(formerly Darvin.ai) - a chatbot development platform used by leading US and international financial, insurance and healthcare companies. This was the first Progress product utilizing AI and Machine Learning technologies. Also the first home-grown product of Progress since 1990s and the first success of Progress innovation labs program started in 2016.

  • Did the product UX - brainstorming and ideation workshops, low and high fidelity wireframing, storyboarding etc.
  • Created, maintained and improved the web and social presence, the product documentation and getting started experience by multiple A/B tests, analytics data research etc.
  • Did regular usability tests and the ongoing user and competitive research.
  • Integral part of the team doing the strategy and roadmap planning.
  • One of the 4 patent holders for the Cognitive Flow technology patent - the basis of the product.

Principal UX Designer February 2016–February 2017

Progress Software
Sofia, Bulgaria

My main focus was helping business development and marketing teams of Progress’s Application Development and Web Content Management divisions figure out an innovative solution combining their product offerings.

  • Responsible for the overall information architecture and navigation of the new solution. It included 10 different products that needed to provide an integrated experience.
  • Created proof-of-concept high-fidelity prototypes to validate the needs and expectations of different clients for a few $1 million+ sales opportunities.
  • Helped the members of a design team which designed the individual products of the solution by providing them with guidance on how these products fit together and how can they provide better user experience as part of a single solution.
  • Responsible for maintaining a cohesive visual and interaction style guide that was then used by the 10+ development teams which implemented each of the products.

Senior UX Designer March 2011–February 2016

Telerik (acquired by Progress Software)
Sofia, Bulgaria

Worked on different products as UX designer.

  • As part of a team of UX and graphic designers formed to implement the rebranding of Telerik I was responsible for the redesign of some of the highest traffic and revenue generating pages and section of the website. . Following the rebranding and repositioning of the company, it was acquired by Progress software in a US$270+ million deal (the biggest acquisition in Bulgarian IT sector to date).
  • Did the UX design for TeamPulse - a web based agile project management tool. Led a major redesign of the product. The project was implemented by 2 development teams in Bulgaria and one in Canada. Product management, marketing, sales and most of the clients were based in the US and Canada, so I had to create a lot of low and high fidelity prototypes to help both specifications definition and end-user validation.
  • Worked as a part of UX team for a larger division of the company building a cross-platform mobile application development platform. I designed a developer tooling for visual and functional code scaffolding of mobile apps.

Senior Interaction Designer November 2004–March 2011

Netage Solutions
Sofia, Bulgaria

Worked on more than 100 projects for websites and web-based applications. The main responsible person for the usability of these solutions. Employee of the year for 2008.

  • Helped establish the company as the best agency for web development in the country.
  • Projects received more than 30 awards for design and usability.
  • The scale of the projects varied from small customer-facing websites done within small budget and time-frame to large systems which take over a year or two to design and develop.
  • Did consulting on UX best practices both for clients and project teams during the whole process.
  • Worked with external usability consultancies to validate the effectiveness of the designs - usually resulting in reports for very high task completion and satisfaction rates.

Information Architect October 2002–November 2004

SmakMedia
Sofia, Bulgaria

Responsible for the information architecture and usability for websites of varying scale.

  • Initially the company worked creating websites for small local businesses, NGOs and advertising campaigns and helped many local businesses establish online presence for the first time.
  • Later on did work for several government institutions, national TV stations and financial institutions.
  • Due to the small size of the agency’s team acted as project manager, did front-end developer and copywriting.
  • Won several national web design competition awards.

Web Design Intern April 2002–October 2002

InterSpace Media Art Center
Sofia, Bulgaria

Worked on the websites of several Bulgarian artist and NGOs. This included interaction design, graphic design, front-end development.

Freelance 2003–Present

Occasionally I work on various projects as UX consultant. This includes usability heuristics evalutions, information architecture, web content optimization & copywriting, prototyping etc.

Education

Prognostication & Planning 2000–2004

University of National and World Economics
Sofia, Bulgaria

Publications, Trainings & Public Speaking

Web Content Optimization Training April 2012–Present

Bi-annual training for marketing and web design people on optimizing content for web.

Information Architecure Training 2014–Present

Traing course in Telerik Academy – public IT education at Progress.

Presentations at UX Sofia annual conference 2009–2012

  • UX Designer in Transition
  • Responsible for the Usability
  • Agile Design

Columntist .net Magazine Bulgaria 2009–2011

Columnist for the Bulgarian edition of the popular web design magazine .net.

Editor, author, translator at Groove Manifesto 1999-2008

groovemanifesto.net

Digital publication for web design, usability, front-end development and general design topics. In Bulgarian.